General Sales Conditions

Welcome to ARSH Pre Diamonds (ARSH), your trusted destination for high-quality jewelry. By making a purchase on our website, you agree to abide by the following General Sales Conditions. These terms govern the sale of all products on our website. Please read them carefully.

1. Acceptance of Terms

By placing an order, you acknowledge that you have read, understood, and agreed to our General Sales Conditions. These terms apply to all transactions made on our website and govern your use of our services.

2. Product Availability and Pricing

• Product Availability: While we make every effort to ensure that our inventory is up-to-date, product availability may be subject to change. If an item is out of stock after your order is placed, we will notify you promptly and offer a refund or alternative product.
• Pricing: All prices listed on our website are in Canadian Dollars (CAD) and does not include applicable taxes. Prices may fluctuate due to promotions, market conditions, or other factors, but changes in price will not affect orders that have already been placed and confirmed.
• Shipping Costs: Shipping costs will be calculated at checkout based on your location and the shipping method selected. Taxes and shipping charges will be itemized separately from the total price.

3. Order Confirmation

Once you place an order, you will receive an order confirmation via email. This confirmation acknowledges that we have received your order, but does not constitute an acceptance of the order. Acceptance of the order occurs when your items are shipped.

4. Payment

We accept the following payment methods: Visa, MasterCard, American Express, PayPal, and other methods available at checkout. By providing payment details, you confirm that the payment method is valid and you authorize us to charge the total amount due for the order, including applicable taxes and shipping costs.

5. Shipping & Delivery

• Shipping Methods: We offer various shipping methods, including standard and expedited services. Delivery options will be presented at checkout.
• Delivery Times: Estimated delivery times will be provided at checkout. These are based on the carrier's estimates and may vary due to factors beyond our control, such as weather delays, customs processing (for international orders), and high-volume periods.
• Shipping Address: You are responsible for ensuring that the shipping address provided is accurate. We are not responsible for delays or lost packages caused by incorrect or incomplete address details.

6. Returns & Exchanges

• Non-Customized Jewelry: Jewelry that is not customized (e.g., ready-made pieces) may be returned within 15 days of delivery, provided the item is in new, unworn condition with all original tags, packaging, and documentation.
• Customized Jewelry: Customized, personalized, or made-to-order jewelry is final sale and not eligible for returns or exchanges. These products are made specifically for you and cannot be resold.
• Return Process: To initiate a return, contact our customer service team within 15 days. You will be provided with instructions and a return authorization. Return shipping costs are the responsibility of the customer unless the product is defective or we made an error in your order.
• Refunds: After we receive and inspect your returned item, we will process a refund to your original payment method. Please allow 3-7 business days for the refund to appear in your account, depending on your payment provider.

7. Damaged or Defective Items

If you receive a defective or damaged item, contact our customer service team immediately upon receipt. We will arrange for a return, exchange, or refund. We may require photographic evidence of the damage or defect.

8. Customized Jewelry

Please note that all customized jewelry (personalized, engraved, or made-to-order pieces) is final sale and cannot be returned or exchanged. We recommend you double-check all custom details before completing your purchase.

9. Product Information

We aim to provide accurate product descriptions, images, and specifications, but due to lighting, screen variations, or other factors, the appearance of the jewelry may differ slightly from what you see online.

10. Intellectual Property

All content, including product images, descriptions, logos, and other materials on our website, are protected by intellectual property laws. You may not reproduce or use any content from our site without express permission from ARSH.

11. Limitation of Liability

ARSH is not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our website or products. In no event shall our liability exceed the total amount paid for the product in question.

12. Privacy & Data Protection

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy outlines how we collect, use, and store your information. By making a purchase, you consent to the collection and use of your data in accordance with our Privacy Policy.

13. Force Majeure

We are not responsible for delays or failures to perform our obligations due to events beyond our reasonable control, such as natural disasters, strikes, shipping carrier issues, or other unforeseeable circumstances.

14. Changes to General Sales Conditions

We reserve the right to modify these General Sales Conditions at any time. Any changes will be posted on this page, and they will apply to orders placed after the changes are posted. We encourage you to review this page regularly.

15. Governing Law

These General Sales Conditions are governed by the laws of Alberta, Canada, without regard to its conflict of law principles. Any disputes will be subject to the exclusive jurisdiction of the courts of Alberta, Canada.

16. Contact Us

If you have any questions about these General Sales Conditions or need assistance with an order, please reach out to our customer service team at:

• Email: info@arshpurediamonds.com
• Phone: (866) 612-ARSH

We are here to help and ensure you have a smooth and enjoyable shopping experience!